FAQ
Most frequent questions and answers
To ensure a secure and anonymous shopping experience, we only collect the data strictly required by the Estonian government. These include:
- An email address for order confirmation and any communication regarding shipping.
- The country where the purchase is made, to comply with local regulations.
- The transaction amount, for payment processing and verification.
We value our users’ privacy and do not request additional personal information such as name, address, or other sensitive data. This allows us to offer a safe, secure, and anonymous purchasing process.
Currently, we accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), various stablecoins, and other major cryptocurrencies. The complete list of accepted cryptocurrencies is available on the payment page.
Yes, paying with cryptocurrencies is safe. We use a secure payment platform that protects your personal information, and transactions are encrypted.
If the payment is not completed correctly, please contact our customer service for assistance. In some cases, you may need to retry the transaction. It’s crucial to copy the address correctly; otherwise, the funds will be lost, and our site will not be responsible for this occurrence, nor can we provide any type of refund for this issue.
The exchange rate is determined at the time of payment using current market rates. Small conversion fees may apply.
The exchange rate is determined at the time of payment using current market rates. Small conversion fees may apply.
The referral program is an initiative that allows you to earn rewards by inviting friends and family to use our services. When someone signs up and uses our service through your referral link, you receive a reward based on a percentage of the amount spent by the person you invited. The more milestones you reach, the higher your earning percentage increases.
To participate, you need to create an account on our website. Once registered, you will find your referral link. Share this link with friends and family to start earning rewards. You can use your referral link on social media, via email, or through any other communication channel you prefer.
At checkout, you will need to choose whether to pay with MetaMask or Trust Wallet. In both cases, simply copy the address to send the funds to and the correct payment amount. Always ensure you have copied these two pieces of information correctly.
Cryptocurrency transactions offer a certain degree of anonymity. However, to complete your order on our site, we will need some personal information such as the shipping address.
Yes, we offer refunds for payments made with cryptocurrencies. The refund will be issued in a cryptocurrency and on the network of our choice (most likely a stablecoin) to the address you provide. The refund amount will always be based on the fiat price you paid.
Yes, we apply a small fee to cover our infrastructure and the service we offer to customers. Network fees from your cryptocurrency wallet may also apply.
Currently, we do not support mixed payments. Each order must be completed using a single payment method.
No, with Amatoshi you can buy whatever you prefer.
However, if the website you are using has a minimum order requirement, please make sure to meet that limit before placing the order on Amatoshi.com.